Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostic & Analysis System > MaxiSys > FAILED TO UPDATE AUTHORIZATION INFO?
FAILED TO UPDATE AUTHORIZATION INFO?

1453 Views 2 Replies Latest reply: 2021-08-03 13:29:36


  •   Level 1   
    (5) points
    DavidUngar
    2021-02-25 06:56:01
     After inserting my ML619 SD card into my computer the Maxisys software recognizes my card with the correct serial number (I've already registered the product on the website.)  It asks me to log in, I log in correctly and I always get the message "Failed to Update Authorization Info."  So I can't update.  I can see the existing files and delete any if I wanted to but I can't see any updates.  I've tried this on two PCs and I also downloaded the MAC software but it requires that I update the ML619 software to V1.04 first on a PC before using a MAC and I can't update.

      What does this mean and what do I do?


  •   Level 7   
    (1593) points
    promaster

    2021-02-26 00:16:34 (Reply to:DavidUngar)

    .

  •   Level 1   
    (3) points
    PrasanthGhazi

    2021-08-03 13:29:36 (Reply to:promaster)

     Hi
    I also have a FAILED TO UPDATE AUTHORISED INFO when I try to update my ML 629 for first time.
    Can anyone help.

    Thanks
1
  Total1 Pages